Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Info@partyboxto.com.
- All
- Payment, Deposit & Cancellation Policy
- Photobooth Rental
- Kids Entertainment Service
- Balloon Decoration (Props Hire) Service
- Bouncy Castle Rental
- Policies
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 2 hours!
Payment, Deposit & Cancellation Policy
We accept cash, e-transfer, Credit card /Paypal and EFT (electronic funds transfer).
A 25% deposit is required at the time of booking to secure your service.
No, the 25% deposit is non-refundable once the booking is confirmed.
The balance is due on or before the event date, depending on your agreement.
Yes, you’re welcome to pay in full at booking if you prefer.
Cancellations forfeit the 25% deposit. Additional fees may apply based on timing. Please note that if you paid via credit card on our website, a 3.9% transaction fee will also apply and is non-refundable.
Cancellations within 7 days of the event may incur a 50% fee. No-shows or cancellations within 24 hours are charged in full.
We’ll provide the email address and instructions after booking confirmation.
Photobooth Rental
The booth, props, unlimited prints, and an attendant are all included.
A 10x10 ft area with access to a power outlet is ideal.
Yes, we can add your event name, date, or logo to the prints.
Most booths fit 6-8 people comfortably.
Setup takes about 30-45 minutes and is done before your event starts.
Yes, we can provide a link to an online gallery after the event upon request.
Yes, a friendly attendant stays to assist guests and ensure everything runs smoothly.
Kids Entertainment Service
Face painting and airbrush tattoos take 3-5 minutes, balloon twisting 2-4 minutes, and caricatures 5-10 minutes per person.
Yes, we use non-toxic, hypoallergenic, and FDA-approved products for all services.
Absolutely! Our artists cater to all ages.
It varies: 12-15 for face painting, 15-20 for balloon twisting, 10-12 for airbrush tattoos, and 6-10 for caricatures.
es, our artists can create custom face painting, tattoos, or balloon designs upon request.
Just a shaded area with a table and chairs. We bring all the supplies!
Yes, our twisters can make everything from simple animals to elaborate hats or swords.
Yes, we serve a wide area, though a travel fee may apply based on distance.
Let us know in advance, and we’ll use extra caution or alternative products.
Balloon Decoration (Props Hire) Service
We provide arches, columns, centerpieces, garlands, and custom installations.
Yes, we offer additional props like backdrops or themed items—just ask!
Yes, we use eco-friendly latex balloons.
Share your vision with us, and we’ll create a plan tailored to your event!
Bouncy Castle Rental
We provide a variety of sizes to suit different spaces and age groups, from small units for toddlers to larger ones for older kids and teens. Contact us for specific dimensions!
Yes, all our bouncy castles meet safety standards, are regularly inspected, and set up by trained staff to ensure a secure experience.
Yes, delivery, setup, and takedown are included in the rental price within our service area.
A flat, grassy area or indoor space works best. We avoid uneven or rocky surfaces for safety.
Most of our units are designed for kids, but we have select models suitable for adults. Please ask when booking!
Standard rentals are for 4-6 hours, but extended rentals are available upon request.
If the weather is unsafe (heavy rain or strong winds), we’ll work with you to reschedule or adjust based on our cancellation policy.
Yes, a standard electrical outlet is required for the blower. We provide extension cords if needed.
No, but we’ll give you safety instructions. You can hire an attendant for an extra fee if desired.
Policies
Privacy Policy
Last Updated: October 23, 2025
PartyBox Entertainment (“we,” “our,” “us”) operates this website and online store, powered by Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.
1) Information We Collect
- Contact Details: name, address, email, phone number
- Payment Information: card details, billing data, transaction records
- Account Information: username, password, preferences (if you create an account)
- Order & Usage Data: products viewed, purchased, returned, or reviewed
- Device & Technical Info: browser, IP address, cookies, and usage analytics
2) How We Use Your Information
- Process and fulfill orders and payments
- Provide customer service and respond to inquiries
- Send essential order and account communications
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with applicable legal obligations
We may send marketing updates if you’ve opted in. You can unsubscribe anytime.
3) How We Share Information
- Shopify (our e-commerce platform and payment processor)
- Service providers for shipping, payments, analytics, and marketing
- Law enforcement/authorities when required by law
We do not sell or rent your personal data.
4) Shopify & Data Processing
Our store is hosted by Shopify, which may collect and process your data to support secure transactions and improve performance. Learn more here: Shopify Privacy Policy.
5) Cookies & Tracking
We use cookies and similar tools to remember your preferences and analyze performance. You can disable cookies in your browser; some features may not function properly.
6) Data Retention & Security
We retain data only as long as necessary to provide services and meet legal obligations. We use industry-standard safeguards, but no system is completely secure—please protect your account credentials.
7) Your Rights
Depending on your location, you may request to access, correct, delete, or receive a copy of your data, and you can opt out of marketing or withdraw consent where applicable. Contact us at info@partyboxto.com.
8) Children’s Privacy
Our services are not intended for children under the age of majority, and we do not knowingly collect data from minors.
9) Policy Updates
We may update this Policy from time to time. The latest version will be posted here with an updated “Last Updated” date.
10) Contact Us
Email: info@partyboxto.comAddress: 5109 Harvester Road, Burlington, ON, L7L 5Y9, Canada
Refund Policy
Last Updated: October 23, 2025
Thank you for shopping with PartyBox Entertainment. Please read this Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms below.
All Sales Are Final (Custom & Made-to-Order)
Most items and services offered by PartyBox Entertainment are custom-made, personalized, or produced to order. For this reason, all sales are final and non-refundable, and returns are not accepted.
Order Changes & Cancellations
- Before Production Begins: If you need to update artwork, colors, quantities, or event details, contact us immediately. Minor edits may be accommodated at our discretion.
- After Production Has Started: Orders cannot be cancelled or refunded once materials are allocated or production has begun.
- Deposits: All deposits and booking retainers are non-refundable.
Quality Issues (Defective or Incorrect Items)
We stand behind the quality of our products and services. If you receive an item that is defective, damaged in transit, or materially different from your approved proof/specification, notify us within 48 hours of delivery with clear photos/videos and your order number.
- Upon verification, our remedy is limited to repair or replacement of the affected item(s).
- We do not offer refunds for custom or made-to-order items.
- Claims submitted after the stated window or without required documentation may be denied.
Event Services (Delivery, Setup & On-Site)
- Scheduling: Start times are scheduled in advance. Please ensure venue access (doors, loading, elevator clearance) and permissions are arranged.
- Weather & Safety: For safety reasons, certain outdoor setups may be postponed or modified at our discretion. In such cases, we will offer a date change or comparable indoor alternative. Refunds are not provided.
- No-Show / Late Access: If our team cannot complete setup due to venue inaccessibility, missing permits, or absent site contacts, the order is considered fulfilled; no refunds apply.
Shipping, Delivery & Risk of Loss
- Tracking & Signature: Orders ship with tracking; signature may be required for higher-value shipments.
- Damage in Transit: Report visible damage to the carrier at delivery and notify us within 48 hours with photos of the packaging and item(s).
- Wrong/Insufficient Address: Orders returned due to incorrect or undeliverable addresses can be reshipped at the buyer’s expense. Refunds are not provided.
Non-Returnable Items
The following are strictly non-returnable and non-refundable: custom or personalized goods, made-to-order products, used/opened items, clearance items, digital files, design work, and any product exposed to event use.
Chargebacks & Fraud Prevention
We investigate all claims and provide shipping, delivery, and production documentation as applicable. Initiating a chargeback without first contacting us may delay resolution. We reserve the right to deny service for abusive or fraudulent activity.
How to Report an Issue
To help us assist you quickly, email info@partyboxto.com within the stated timeframes and include:
- Order number and contact information
- Clear photos/videos of the issue (including packaging, if applicable)
- A brief description of what happened and what was expected
Legal
This policy does not limit any rights you may have under applicable consumer laws. Where required by law, we will comply with statutory warranties and remedies. We may update this policy from time to time; the latest version will be posted on this page.
Contact
Email: info@partyboxto.comAddress: 5109 Harvester Road, Burlington, ON, L7L 5Y9, Canada
Terms of Service
Last Updated: October 23, 2025
1) Agreement to Terms
By accessing and/or using the PartyBoxTO.com website (the “Site”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Site. The materials contained on the Site are protected by applicable copyright and trademark law.
2) Use License
We grant you a limited, non-exclusive, revocable license to access and use the Site for your personal, non-commercial use only. This license does not include:
- Any resale or commercial use of the Site or its contents;
- Any derivative use of the Site or its contents;
- Any downloading or copying of account information for the benefit of another merchant; or
- Any use of data mining, robots, or similar data gathering and extraction tools.
3) Disclaimer
The materials on the Site are provided “as is.” PartyBoxTO.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement of intellectual property or other violation of rights. Further, PartyBoxTO.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Site or otherwise relating to such materials or on any sites linked to this Site.
4) Limitations of Liability
In no event shall PartyBoxTO.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Site, even if PartyBoxTO.com or a PartyBoxTO.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5) Revisions and Errata
The materials appearing on the Site could include technical, typographical, or photographic errors. PartyBoxTO.com does not warrant that any of the materials on the Site are accurate, complete, or current. PartyBoxTO.com may make changes to the materials contained on the Site at any time without notice. PartyBoxTO.com does not, however, make any commitment to update the materials.
6) Links
PartyBoxTO.com has not reviewed all of the sites linked to the Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PartyBoxTO.com. Use of any such linked website is at the user’s own risk.
7) Modifications
PartyBoxTO.com may revise these Terms of Service for the Site at any time without notice. By using the Site, you agree to be bound by the then-current version of these Terms of Service.
8) Governing Law
Any claim relating to the Site shall be governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
9) Contact
If you have any questions about these Terms, please contact us at info@partyboxto.com.
Shipping Policy
Last Updated: October 23, 2025
Overview
At PartyBoxTO, most items and services are custom-made or produced to order. Once production is complete, we will contact you by email or phone to confirm the shipping schedule. For shipments that include carrier tracking, a tracking number will be provided as soon as it becomes available.
Same-Day Rentals (Props, Photobooths, Fun Food Machines)
- We offer same-day setup and pickup services for rentals such as props, photobooths, and fun food machines.
- Standard rentals are same-day only; keeping units beyond one day is not offered by default.
- If you need extended rental time, please contact us in advance — we will do our best to accommodate.
Service Commitment
We are committed to delivering high-quality products and professional service for your special event. Thank you for choosing PartyBoxTO.
Neon Signs Orders
We offer the following shipping options for Neon Signs:
- FedEx, DHL, or UPS Expedited Shipping with Tracking for U.S. or Worldwide delivery (estimated 7–10 business days in transit). Please contact us to arrange this option.
Production & Dispatch
- Because items are custom-made, production times may vary depending on the product and design requirements.
- After production is complete, we will notify you via email or phone with the shipping schedule.
- If the chosen carrier provides tracking, we will share your tracking number as soon as it is issued.
Inflatable Orders (Shipping Coverage)
For Inflatable orders, we currently deliver within Canada & the U.S.. Please contact us for a shipping quote and scheduling details.
Carrier Delays & Risk of Loss
- Transit times are estimates and may be affected by carrier delays, customs clearance, weather, or peak seasons.
- Please inspect packages upon delivery and report any visible damage to the carrier at once, then notify us within 48 hours with photos.
- Orders returned due to incorrect or undeliverable addresses can be reshipped at the buyer’s expense.
Questions
For shipping questions, special delivery requests, or extended rental arrangements, please email info@partyboxto.com.