• What method of payment do you take and when is the due?
    We accept a deposit by etransfer & Credit card. For the remaining balance, we take Credit card, cash, etransfer and EFT. Also, the payment is due prior to your event.
    Yes, we take 25% of your total order and a minimum of $50.00. Also, 50% of your total order on any Decoration service. This deposit will guarantee your reservation of the services with us. Deposits are non - refundable. If for some reason, you need to change your date or have cancelled your event: all deposits can be transferred to a future date with no expiry. Deposits must be made when you reserve the service by etransfer or Credit card (Paypal) immediately.
    Deposits are non-refundable. However, deposits can be transferred to a future event without expiry. If a customer wishes to transfer the deposit to a future event, they must contact us at least 5 days before the start of the event. We will then transfer the deposit to the future event. If a customer cancels the event without transferring their deposit, they will not be entitled to a refund.
  • How soon should I book?
    Our items are booked first come first served so the sooner you book the better your selection will be. Also, due to scheduling we are not always able to accommodate last minute rentals. Although we will do our best to fit you in, it is best to book as well in advance as possible to avoid disappoint.
  • Do you supply all the materials for Kids Entertainment service and are they safe?
    Yes, we supply all the materials for your event and materials are 100% FDA approved products.
  • How do I make the reservation?
    To make a reservation, simply e-mail or call us to check the availability and book it online.
  • My party is tomorrow. Can I book the service from you?
    Please give us a call and we will try our best to work it in. However, we are not always able to accommodate last minute rentals. To avoid disappoint it is best to book as far in advance as possible, especially if you are looking to book for Saturday or Sunday.
  • Do you wear the costumes at the events?
    No, we only wear our company uniform at the events.
  • Do I have to sign a rental agreement?
    Yes, Every customer will be presented with a rental agreement (including release of liability) and safety rules which the customer must review and sign before the rental equipment will be set up.
  • Inclement weather policy
    We make every effort to set up for each and every rental reservation. However the safety of our clients is our top priority. We cannot set up in inclement weather due to the chance of injury or electrocution and, in such cases, reserve the right to cancel your reservation. Inclement weather includes, but is not limited to, rain, high winds, hail, snow, sleet, and ice. If the weather is cloudy but it is not raining hard, we will stay in contact with you prior to your scheduled time and give you the choice whether or not to set up. We have a simple policy – if we set up, we expect payment, if we don’t set up we don’t expect payment. (and any deposit will be transferred to your future event with no expiry) as long as the decision is made before our staffs have left for your set up. If the decision to not set up due to weather is made after our staff have left for your set up we may charge a delivery fee to cover their time and cost to get to you.
  • What is included in the rental of an inflatable?
    For safety reasons we insist in delivering, setting up, and taking down all Inflatable Bouncers. A delivery fee will be charged in addition to the rental price. Please inquire about the delivery fee to your area at the time of booking. We always set up prior to your rental time and take down afterward so that you receive your full rental time. Generally, delivery and pick up will take place 30 minutes to 2 hours before and after your event. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental time begins and ends at your contracted time, regardless of how early we set up or how late we take down. Please note that attendants are not included in the rental price (unless otherwise stated). We do go over all safety / operating rules with you and your volunteers at the time of delivery. However, if you prefer to have us man the equipment, we are happy to add our attendants to your order for a cost of $30/hour per attendant.
  • What kind of power is needed?
    Blowers for all of our Inflatable Bouncers require a standard 110 volt, 20 amp circuits, three prong outlets within 100 feet of the set up area, otherwise a generator will be needed. We can provide a generator, however, we would need advance notice and there would be an additional charge. Please note that food machines and blowers for Inflatable Bouncers should not be on a shared breaker with each other or anything else otherwise they may pop the breaker. You should discuss power needs when booking if you have any questions.
  • What type of surface can the inflatable be set up on?
    The area should be reasonably flat, level, clean and clear of any sticks, stones, toys, or animal feces. Grass is the best surface for our Inflatable Bouncers. Types of surfaces that are not suitable are stony or rocky surfaces.
  • Can teenagers and adults use the Inflatable Bouncers?
    All other Inflatable Bouncers have a maximum age of 10 years/100 pounds maximum per jumper and are not permitted for teenagers/adults.
  • Is there a cleaning charge?
    As long as it is general cleaning, there is no charge. If excessive cleaning is needed, a cleaning fee of minimum $100 will be charged.
  • How much space is required to set up an inflatable?
    There should be at least 3 feet of clearance on all sides of the inflatable. This provides the person supervising enough room to observe the participants and provides the unit clearance from snagging while it flexes or is being inflated or deflated. There should also be adequate height above the unit. You can view the dimensions of the units and the minimum space required for all of our Inflatable Bouncers on the Bouncy Castles & Slides or Interactive Games pages. The set up location should not have slope and be free of rocks, limbs, debris, and animal waste.
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