Refund Policy

Last Updated: October 23, 2025

Thank you for shopping with PartyBox Entertainment. Please read this Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.

All Sales Are Final (Custom & Made-to-Order)

Most items and services offered by PartyBox Entertainment are custom-made, personalized, or produced to order. For this reason, all sales are final and non-refundable, and returns are not accepted.

Mechanical Bull Rides, Inflatable Units, and other large-scale event equipment are built to order and classified as custom-manufactured goods. Once a deposit is made or production begins, these items are non-refundable, non-cancellable, and non-returnable. This includes all mechanical and electronic components, control systems, and branded modifications requested by the buyer.

Order Changes & Cancellations

• Before Production Begins: If you need to update artwork, colors, quantities, or event details, contact us immediately. Minor edits may be accommodated at our discretion.
• After Production Has Started: Orders cannot be cancelled or refunded once materials are allocated or production has begun.
• Deposits: All deposits and booking retainers are non-refundable.

Quality Issues (Defective or Incorrect Items)

We stand behind the quality of our products and services. If you receive an item that is defective, damaged in transit, or materially different from your approved proof or specification, please notify us within 48 hours of delivery with clear photos/videos and your order number.

• Upon verification, our remedy is limited to repair or replacement of the affected item(s).
• We do not offer refunds for custom or made-to-order items.
• Claims submitted after the stated window or without required documentation may be denied.

Event Services (Delivery, Setup & On-Site)

• Scheduling: Start times are scheduled in advance. Please ensure venue access (doors, loading, elevator clearance) and permissions are arranged.
• Weather & Safety: For safety reasons, certain outdoor setups may be postponed or modified at our discretion. In such cases, we will offer a date change or comparable indoor alternative. Refunds are not provided.
• No-Show / Late Access: If our team cannot complete setup due to venue inaccessibility, missing permits, or absent site contacts, the order is considered fulfilled; no refunds apply.

Shipping, Delivery & Risk of Loss

• Tracking & Signature: Orders ship with tracking; signature may be required for higher-value shipments.
• Damage in Transit: Report visible damage to the carrier at delivery and notify us within 48 hours with photos of the packaging and item(s).
• Wrong/Insufficient Address: Orders returned due to incorrect or undeliverable addresses can be reshipped at the buyer’s expense. Refunds are not provided.

Non-Returnable Items

The following are strictly non-returnable and non-refundable: custom or personalized goods, made-to-order products, used/opened items, clearance items, digital files, design work, and any product exposed to event use.

Chargebacks & Fraud Prevention

We investigate all claims and provide shipping, delivery, and production documentation as applicable. Initiating a chargeback without first contacting us may delay resolution. We reserve the right to deny service for abusive or fraudulent activity.

How to Report an Issue

To help us assist you quickly, email info@partyboxto.com within the stated timeframes and include:

• Order number and contact information
• Clear photos/videos of the issue (including packaging, if applicable)
• A brief description of what happened and what was expected

Legal

This policy does not limit any rights you may have under applicable consumer laws. Where required by law, we will comply with statutory warranties and remedies. We may update this policy from time to time; the latest version will be posted on this page.

Contact

Terms of Service

Last Updated: October 23, 2025

1) Agreement to Terms

By accessing and/or using the PartyBoxTO.com website (the “Site”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Site. The materials contained on the Site are protected by applicable copyright and trademark law.

2) Use License

We grant you a limited, non-exclusive, revocable license to access and use the Site for your personal, non-commercial use only. This license does not include:

• Any resale or commercial use of the Site or its contents;
• Any derivative use of the Site or its contents;
• Any downloading or copying of account information for the benefit of another merchant; or
• Any use of data mining, robots, or similar data gathering and extraction tools.

3) Disclaimer

The materials on the Site are provided “as is.” PartyBoxTO.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement of intellectual property or other violation of rights. Further, PartyBoxTO.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Site or otherwise relating to such materials or on any sites linked to this Site.

4) Limitations of Liability

In no event shall PartyBoxTO.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Site, even if PartyBoxTO.com or a PartyBoxTO.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5) Revisions and Errata

The materials appearing on the Site could include technical, typographical, or photographic errors. PartyBoxTO.com does not warrant that any of the materials on the Site are accurate, complete, or current. PartyBoxTO.com may make changes to the materials contained on the Site at any time without notice. PartyBoxTO.com does not, however, make any commitment to update the materials.

6) Links

PartyBoxTO.com has not reviewed all of the sites linked to the Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PartyBoxTO.com. Use of any such linked website is at the user’s own risk.

7) Modifications

PartyBoxTO.com may revise these Terms of Service for the Site at any time without notice. By using the Site, you agree to be bound by the then-current version of these Terms of Service.

8) Governing Law

Any claim relating to the Site shall be governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

9) Contact

If you have any questions about these Terms, please contact us at info@partyboxto.com.

Shipping Policy

Last Updated: October 23, 2025

Overview

At PartyBoxTO, most items and services are custom-made or produced to order. Once production is complete, our team will contact you by email or phone to confirm the shipping schedule. If your order includes carrier tracking, a tracking number will be provided as soon as it becomes available.

Same-Day Rentals (Props, Photobooths, Fun Food Machines)

• We provide same-day setup and pickup services for rentals such as props, photobooths, and fun food machines.
• Standard rentals are for one day only. Extended rental periods are available upon request and subject to approval.
• Please contact us in advance if you require additional rental time.

Production & Dispatch

• Because many products are custom-made, production timelines vary depending on the complexity of the design.
• Once production is finished, we will notify you via email or phone to confirm the shipping schedule.
• When available, your tracking number will be shared immediately after dispatch.

Neon Sign Orders

We offer the following shipping options for Neon Signs:

• FedEx, DHL, or UPS Expedited Shipping with Tracking for U.S. and worldwide delivery. Estimated transit time is 7–10 business days. Please contact us to arrange expedited or bulk shipping.

Inflatable & Large Equipment Orders

For Inflatable products, Mechanical Bull Rides, and other large-scale event equipment, we currently deliver within Canada & the United States. These items are shipped via LTL freight and include full insurance and tracking.

Standard delivery time is 7–15 business days, depending on destination and carrier scheduling. Please contact us for a custom shipping quote or pickup coordination.

Shipping Policy – United States

All orders are shipped from our Toronto distribution center to destinations across the United States. Large equipment such as Mechanical Bull Rides are transported via LTL freight and include insurance and tracking.

• Estimated delivery time: 7–15 business days after dispatch.
• Shipping charges for the United States start at $1,399 USD for oversized items. Exact rates are shown at checkout.
• Custom freight quotes are available for bulk or multi-unit orders.

For special freight arrangements or tracking inquiries, please contact support@partyboxto.com.

Carrier Delays & Risk of Loss

• Transit times are estimated and may vary due to carrier delays, customs inspections, weather, or seasonal traffic.
• Please inspect all packages upon delivery. Report any visible damage to the carrier immediately, then notify us within 48 hours with photos.
• Orders returned due to incorrect or undeliverable addresses can be reshipped at the buyer’s expense.

Service Commitment

We are committed to delivering high-quality products and professional service for your event or purchase. Thank you for choosing PartyBoxTO.

Questions

For shipping inquiries, special delivery requests, or extended rental arrangements, please email info@partyboxto.com.