Photo Booth & Event Equipment Sales Terms & Conditions

Orders are processed after payment confirmation and product availability review. Some equipment items may be in stock, while others may be made to order, imported, assembled, or shipped from a supplier or warehouse partner.

Product images, descriptions, dimensions, and specifications are provided for reference and may vary slightly depending on production batch, supplier updates, or accessory configuration.

Customers must confirm that the product is compatible with their printer, photo booth shell, camera, tablet, cables, wireless module, accessories, transport case, and event workflow before ordering.

PartyBox Entertainment is not responsible if a product does not fit a customer’s specific setup, custom modification, third-party accessory, or non-standard equipment configuration unless compatibility was confirmed in writing before purchase.

Orders are confirmed after payment has been received and reviewed. Payment confirmation may take 1–2 business days depending on the payment method.

If a product is unavailable after payment, PartyBox Entertainment may offer an alternative product, revised delivery timeline, store credit, or refund at our discretion.

Delivery timelines are estimates only and may vary depending on warehouse availability, supplier processing, carrier delays, customs clearance, remote delivery address, or weather conditions.

Customers are responsible for providing a complete and accurate shipping address. Additional charges may apply for remote addresses, failed delivery attempts, storage, re-delivery, or address corrections.

Some equipment may require assembly, adjustment, screw alignment, cable management, or installation by the customer. Customers are responsible for carefully following assembly instructions and using proper tools and safe handling methods.

Damage caused by incorrect assembly, forced installation, overtightening, improper tools, modification, or failure to follow instructions is not considered a manufacturing defect.

Customers must inspect all equipment immediately upon delivery and report any missing parts, visible damage, shipping damage, incorrect items, or functional issues within 7 days of delivery.

Photos or videos of the product, packaging, shipping label, damaged area, and missing parts may be required to process a claim.

If missing parts or shipping damage are reported within the inspection period, PartyBox Entertainment will review the claim and may provide replacement parts, repair guidance, replacement components, or other reasonable support depending on the product and issue.

Customers must keep all original packaging until the inspection period has passed, as carriers or suppliers may require packaging photos for damage claims.

Unless a separate manufacturer warranty is provided, equipment sold by PartyBox Entertainment may be covered by a limited 30-day warranty for verified manufacturing defects that prevent normal use.

Warranty support may include troubleshooting, replacement parts, repair guidance, replacement component, or replacement at PartyBox Entertainment’s discretion.

• Damage caused by improper assembly, modification, misuse, abuse, or neglect
• Damage from drops, impacts, liquid exposure, power surges, overheating, or improper storage
• Compatibility issues with third-party equipment not confirmed before purchase
• Cosmetic wear, scratches, marks, or minor finish variations from normal use
• Consumables, cables, accessories, or electronic components damaged through use
• Products used in a commercial environment beyond normal intended use

Returns may only be accepted if approved in writing and if the product is unused, unassembled, undamaged, complete, and returned in its original packaging. Custom-made, special-order, used, assembled, modified, or opened equipment may not be eligible for return.

Shipping fees, transaction fees, handling fees, and return shipping costs may be non-refundable.

Customers are responsible for testing equipment before events and ensuring they have backup plans, cables, power supply, printer supplies, software access, internet connection, transport protection, and technical knowledge required for professional event operation.

PartyBox Entertainment is not responsible for missed events, failed bookings, lost revenue, client refunds, printing failures, software issues, or operational issues caused by the customer’s setup.

These terms are governed by the laws of Ontario, Canada. Customers should contact PartyBox Entertainment before ordering if they need help confirming compatibility, product specifications, assembly, shipping, or warranty coverage.